Privacy Policy

The privacy of your data — and it is your data, not ours — matters deeply to us. This policy explains what data we collect, how we handle it, and your rights. We never sell your data — never have, never will.

What we collect and why

Our guiding principle is to collect only what we need. Users sign in with Google (via Supabase Auth). Glotix (https://glotix.ai) accesses the following from your Google account:

• Name — used as your display name on Glotix.
• Email address — shown on your profile page. It is not visible to other users.
• Profile picture — used as your avatar on Glotix.

To deliver AI dubbing and text-to-speech, we also process:

• Video and audio files you upload for dubbing.
• Voice samples you provide for voice cloning (optional).
• Generated outputs (dubbed media, TTS audio) and job metadata.
• Credit balance, purchase history, and security logs needed to operate the service.

Identity & access

When you sign in with Google, we ask for identifying information such as your name, email address, and profile picture. That is so you can personalize your account and access your files. We will never sell your personal info to third parties, and we will not use your name in marketing statements without your permission either.

Geolocation data

Glotix does not store or use your geolocation. IP addresses are recorded temporarily at the API level for security (e.g., to prevent abuse), but are not associated with your Google profile.

Cookies and Do Not Track

We use persistent first-party cookies and browser storage (including session tokens) to keep you signed in, remember preferences, and support in-house analytics. A cookie is a piece of text stored by your browser to help it remember your login information, site preferences, and more. You can adjust cookie retention settings in your browser. To learn more about cookies, including how to view which cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.

We do not use third-party advertising cookies on the Glotix app.

What we don't collect

We don't collect any characteristics of protected classifications including age, race, gender, religion, sexual orientation, gender identity, gender expression, or physical and mental abilities or disabilities.

When we access or share your information

Our default practice is to not access your information. The only times we will ever access or share your info are:

• To investigate, prevent, or take action regarding restricted uses, including: (1) Violence, or threats thereof, (2) Child exploitation, sexualization, or abuse, (3) Hate speech, (4) Harassment, (5) Doxing, (6) Malware or spyware, (7) Phishing or otherwise attempting fraud, (8) Cybersquatting, (9) Infringing on intellectual property, (10) Fake news, (11) Defaming others, (12) Unauthorized voice cloning or deepfakes.
• To operate the service through trusted subprocessors that process data on our behalf (e.g., Supabase, Cloudflare R2, Modal, DeepL, Stripe, Resend).
• When required by law or to protect the rights, safety, and security of Glotix, our users, or the public.

Accessing a user's account when investigating potential abuse is a measure of last resort. We have an obligation to protect the privacy and safety of both our customers and the people reporting issues to us. We do our best to balance those responsibilities throughout the process. If we discover you are using our products for a restricted purpose, we may report the incident to the appropriate authorities.

Your rights with respect to your information

At Glotix, we apply the same data rights to all customers. Currently some of the most privacy-forward regulations in place are the European Union's General Data Protection Regulation ("GDPR") and California Consumer Privacy Act ("CCPA") in the US. Glotix recognizes all of the rights granted in these regulations, except as limited by applicable law. These rights include:

• Right to Know. You have the right to know what personal information is collected, used, shared or sold. We outline both the categories and specific bits of data we collect, as well as how they are used, in this privacy policy.
• Right of Access. This includes your right to access the personal information we gather about you, and your right to obtain information about the sharing, storage, security and processing of that information.
• Right to Correction. You have the right to request correction of your personal information.
• Right to Erasure / "To be Forgotten". This is your right to request, subject to certain limitations under applicable law, that your personal information be erased from our possession and, by extension, all of our service providers. Fulfillment of some data deletion requests may prevent you from using Glotix services because our applications may then no longer work. In such cases, a data deletion request may result in closing your account.
• Right to Complain. You have the right to make a complaint regarding our handling of your personal information with the appropriate supervisory authority.
• Right to Restrict Processing. This is your right to request restriction of how and why your personal information is used or processed, including opting out of sale of personal information. (Again: we never have and never will sell your personal data.)
• Right to Object. You have the right, in certain situations, to object to how or why your personal information is processed.
• Right to Portability. You have the right to receive the personal information we have about you and the right to transmit it to another party.
• Right to not be subject to Automated Decision-Making. You have the right to object and prevent any decision that could have a legal, or similarly significant, effect on you from being made solely based on automated processes. This right is limited, however, if the decision is necessary for performance of any contract between you and us, is allowed by applicable law, or is based on your explicit consent.
• Right to Non-Discrimination. This right stems from the CCPA. We do not and will not charge you a different amount to use our products, offer you different discounts, or give you a lower level of customer service because you have exercised your data privacy rights. However, the exercise of certain rights (such as the right "to be forgotten") may, by virtue of your exercising those rights, prevent you from using our Services.

Many of these rights can be exercised by signing in and directly updating your account information, or by deleting files from My Files.

If you have questions about exercising these rights or need assistance, please contact us at privacy@glotix.ai. For requests to delete personal information or know what personal information has been collected, we will first verify your identity using a combination of at least two pieces of information already collected including your user email address. If an authorized agent is corresponding on your behalf, we will first need written consent with a signature from the account holder before proceeding.

How we secure your data

All data is encrypted via SSL/TLS when transmitted from our servers to your browser. Database backups are also encrypted. Most data are not encrypted while they live in our database (since it needs to be ready to send to you when you need it), but we go to great lengths to secure your data at rest. Media files are stored on Cloudflare R2 with access controlled via signed URLs and account authentication.

Changes & questions

We may update this policy as needed to comply with relevant regulations and reflect any new practices. The "Last updated" date at the top will change when we do.

Have any questions, comments, or concerns about this privacy policy, your data, or your rights with respect to your information? Please get in touch by emailing us at privacy@glotix.ai and we'll be happy to answer them!